Ordering Info

For new product information, technical assistance, and to book demonstrations you can find your nearest store using our Store Locator

If you have a question relating to an online order, or for any other comments and suggestions you can email our customer support team at support@ssav.com or call us on 01732 740944. Our office hours are Monday to Friday, 9am to 5:00pm. We are closed on Bank Holidays.

Place Orders & Pay On-line
The Sevenoaks Sound & Vision website makes it easy to find and order products. When you order and pay on-line, our intelligent system immediately starts working to ensure that you receive your products as soon as possible. We accept payment by Amex, Visa, Master Card, Hitachi PayByFinance, Amazon Pay and PayPal. The payment methods available to you are clearly listed when you checkout. Cash On Delivery orders are not accepted. Sevenoaks Sound & Vision does not accept credit card numbers delivered by e-mail. You should never send credit card numbers by e-mail, as this is not a secure practice.

All prices that are featured on the Sevenoaks Sound & Vision website include VAT at 20%.

Telephone, Postal Mail & E-Mail Orders
Sevenoaks Sound & Vision accepts on-line orders placed via our website and telephone orders. Orders cannot be placed by postal mail or e-mail. If you have issues using this website your web browser might be outdated. We recommend using a recent version of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox or Safari.

Please note that for hygiene reasons we do not accept returns on in-ear headphones where the packing has been opened. Please visit one of stores across the UK if you would like to inspect the headphones and speak to one of our experts. Note that this does not affect your statutory rights.

Shipping Method
To get your order to you as quickly as possible we may need to split it into multiple shipments.

Delivery Charges
When you buy from Sevenoaks Sound and Vision online you receive free UK delivery. Once your order has been dispatched, your online account will be updated and you will receive a PDF copy of your invoice by email.

We mainly use couriers for our deliveries. Most items are shipped with DPD Local and arrive the next working day. If you enter a mobile number when you checkout our couriers can use this to keep you informed of your delivery by text message. If you download the DPD app you can track your driver in real time and make alternative delivery arrangements such as leaving the parcel with a neighbour, arranging to collect from your local depot or a pick-up point, or re-arranging your delivery day.

If you are ordering a 50"+ Sony or Panasonic TV it will be delivered to you directly by couriers who specialise in large item deliveries. They will contact you shortly after your order has been placed to arrange a convenient delivery slot.

International Orders
Sevenoaks Sound & Vision will not deliver to an address outside the United Kingdom and reserves the right to refuse an order at any time for any reason.


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